Winners33 Privacy Policy – Our Commitment to Protecting Your Personal Information in Malaysia

Member privacy is among the highest priorities at Winners33. As an online betting platform serving hundreds of thousands of users across Malaysia — from Kuala Lumpur to Kota Kinabalu, from Johor Bahru to George Town — we handle a significant volume of personal information every day. We take this responsibility very seriously.

This Privacy Policy is drawn up in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection industry best practices. We are committed to ensuring that all information you provide to Winners33 is processed responsibly, stored securely, and never misused.

Your trust is the backbone of everything Winners33 does. Without it, every Malaysia Super League football match we offer, every live casino game we provide, every DuitNow and Touch 'n Go eWallet deposit facility we've built — none of it means anything. That's why we are committed to being a transparent and responsible platform in every aspect of how we handle your data.

Winners33 only collects data that is genuinely needed to provide you with a safe, efficient and effective service. No data is collected in excess or without a clear purpose.

Winners33 collects your personal information through a variety of legitimate and transparent channels:

• Registration Form: When you register a new account on the Winners33 platform, you voluntarily provide basic information such as your name, email address and Malaysian phone number.
• KYC Process (Identity Verification): When Winners33 requires identity verification – typically for large withdrawals or accounts showing unusual activity – you will be asked to submit identification documents.
• Financial Transactions: Every time you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX, your transaction details are automatically recorded for account and security purposes.
• Platform Usage: Your activity data – including Liga Super football bets, slots gameplay and BWF badminton wagers – is automatically collected while you use the platform.
• Communication with Us: When you contact the winners33 support team via Live Chat or email, conversation records are retained for quality assurance and future reference.
• Cookie Technology: The Winners33 platform uses cookies and similar tracking technologies to enhance the user experience. Further details are set out in Section 9.

Winners33 uses your personal information solely for legitimate and necessary purposes. Below is a detailed explanation of how your data is used:

4.1 Account Management & Services

• Creating and maintaining your Winners33 account, including setting up your username, password and member profile.
• Verifying your identity to prevent fraud and unauthorised account access.
• Processing deposits in MYR via Malaysian payment methods and disbursing winnings to your bank account or eWallet.
• Settling bets and crediting winnings from football, casino, badminton, lottery and all other Winners33 game categories.

4.2 Security & Fraud Prevention

• Monitoring account activity for suspicious behaviour to protect you from unauthorised access.
• Complying with Malaysia's Anti-Money Laundering (AML) legal requirements.
• Detecting and preventing the use of multiple accounts, collusion, or bonus abuse.

4.3 Communication & Support

• Sending important account notifications such as deposit confirmations, withdrawal status updates and password changes.
• Providing effective customer support whenever you contact the Winners33 team.
• Sending promotional information and bonus offers (you may unsubscribe at any time).

4.4 Platform Improvements

• Analysing usage patterns to improve the platform's design and overall user experience.
• Developing new features based on the needs and feedback of Malaysian members.
• Testing platform performance across various device and browser environments.

Winners33 does not sell, rent, or trade members' personal information to any third party for marketing purposes. This is our absolute commitment. However, in the course of delivering our services, Winners33 may share data with certain parties in limited circumstances:

All third parties working with Winners33 are bound by strict confidentiality agreements and must comply with data protection standards equal to or higher than those of Winners33.

Winners33 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we have in place:

Winners33 does not retain your personal data indefinitely. We adhere to the "keep only what is necessary" principle – data is held only for as long as needed for the stated purpose or to fulfil legal obligations.

• Active Account Data: Retained for the duration of the active account plus 7 years after account closure, in line with Malaysian financial legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with the Companies Act and Malaysian AML regulations.
• Customer Support Records: Retained for 3 years from the date of last interaction.
• Technical Log Data: Retained for 90 days for troubleshooting and security audit purposes.
• KYC Records: Retained for 7 years after the business relationship ends, in line with AML requirements.

Once the retention period expires, data will be securely deleted or anonymised using industry-recognised methods. You may request early data deletion — please refer to Section 8 for details on your rights.

As a data subject under the Personal Data Protection Act 2010 of Malaysia, you have the following rights regarding your personal information held by Winners33:

The Winners33 platform uses cookies and similar technologies to enhance your user experience. Cookies are small text files stored in your web browser when you visit our platform.

Types of Cookies We Use

• Session Cookies (Required): Keeps you logged in while using the Winners33 platform and remembers your session settings. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saving your preferences such as language (Bahasa Melayu), currency (RM), and display settings for a more convenient experience in the future.
• Analytics Cookies: Helps us understand how members use the winners33 platform as a whole — which pages are visited most, how long a typical session lasts, and so on. This data is used in aggregate and does not identify individuals.
• Security Cookies: Used for authentication and fraud prevention purposes, including detecting suspicious login attempts.

Managing Your Cookies

You can manage or delete cookies at any time through your web browser settings. Please note that deleting essential cookies may affect certain functions of the Winners33 platform, including your ability to stay logged in.

Winners33 is a platform exclusively for individuals aged 21 years and above. We do not intentionally collect or store personal information from individuals under the age of 21.

If Winners33 discovers that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on Winners33 without permission should contact us immediately at support@winners33.ws.

In certain operational circumstances, your personal data may need to be transferred or processed outside of Malaysia — for example, when using cloud computing services or international game providers engaged by Winners33.

When such transfers occur, Winners33 ensures that:

• The recipient country or entity provides a level of data protection equal to or higher than that of Malaysia.
• Appropriate data transfer agreements have been executed between Winners33 and the receiving parties.
• Only the minimum data necessary for the relevant processing purpose is transferred.
• Data transfers take place within a framework that complies with the principles of Malaysia's PDPA 2010.

Winners33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or member feedback.

When significant changes are made to this Privacy Policy, Winners33 will notify members via:

• A prominent notice on the Winners33 platform homepage.
• Notification email sent to your registered address.
• Update the "Last Updated" date at the top of this document.

Continued use of the Winners33 platform after any amendments are published will be considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns or complaints about how Winners33 handles your personal information, we encourage you to reach out to us directly: